| Title: | Program Manager |
|---|---|
| ID: | M002 |
| Location: | N/A |
| Department: | Client Services |
Thrive Youth Services LLC specializes in the design and implementation of intensive youth development services that aim to rehabilitate and guide youth ages 12 to 18 (up to 21 with extended care plan). We work closely with various medical professionals, psychiatrists, psychologists, independent living skills workers, and PCA service providers in running special mentoring programs and youth employment schemes that can help them better manage their conditions, get back on track, and improve the quality of their lives. We also provide one-on-one staff servicing for youth with higher behavioral needs and individualized home supports.
POSITION SUMMARY: A program manager is responsible for a variety of duties related to the overall care of our clients as well as the implementation of structure and programming at their specific site. This can include providing transportation, meal programming, creation and implementation of client specific programming, and managing the staff at that site. Duties and responsibilities will be detailed below.
*As a program manager, this role requires mandated reporting to the state of Minnesota regarding all suspected maltreatment of a minor or vulnerable individuals
COMPETITIVE PAY
SITE LOCATIONS:
Brooklyn Park, Mounds View, Blaine, Roseville and New Brighton
DUTIES AND RESPONSIBILITIES:
Training
- Complete New hire Orientation
- Complete and maintain all required State mandated 245D trainings
- Complete and maintain required onsite and client specific trainings
- Attend all meetings and training sessions as required by 245D trainings and TYS
- Stay in compliance with required annual trainings
- Regular communication (E-mail,phone calls,in-person meetings) with client care teams
- Communicates any changes to client safety, health, behavior, and or needs to the necessary parties
- Effectively communicates important information within the agency in a timely manner
- Remains respectful and professional within all agency related communications
- Completes and monitors PIPs (Coachings) and write-ups relating to staff performance
- Assist with and/or completes staff scheduling
- When involved in an incident, a program manager will complete an incident report. If staff are involved in the incident, the PM will support staff with completing the incident report
- PMs will keep a detailed record of incidents and concerns related to staffing and/or clients at their site
- PMs will keep record of clients care teams, contact lists, and client need-to-knows
- Enters daily note in Therap describing interactions with staff and clients, concerns, observations and any major incidents from the day
Staff management
- Completes and follows up on all staff disciplinary action in a respectful and timely manner.
- Provides staff with clear and concise program schedules, expectations for site, and processes to be followed
- Monitor and document staff performance
- Provides ongoing staff training as needed to constantly improve site structure and moral
- Consistently conducts themselves in a professional manner at all times
- Address staff conflict in an unbiased and resolution focused way
- Manage DSP ability to assist individuals with ADLs and provide support when needed
- Monitor staff notes in Therap for inconsistencies, concerns, and completion of programming tasks
- Ensures that all staff are aware of and know how to execute all agency protocols
- Executes emergency response drills
- Immediately informs management staff of any incident regarding staff and client health and safety
- Maintains a site that follows all safety regulations and codes.
- Programming
- Monitors and implements a structured system pertaining to medication administration and documentation. Actively communicates and collaborates with the agency Nurse regarding all medications and health needs/concerns.
- Oversees the implementation of client goals and outcomes
- Works closely with the activity and event coordinator to create and implement activity schedules
- Completes and oversees daily schedules, ensuring that they are in coordination with the needs of each individual client
- Hosts monthly staff meetings to announce updates and provide ongoing training
- Ensures that all clients’ mental health, medical/dental, and educational needs are being met
- Collaborates with clients’ care teams to ensure appropriate care of the client
- Appointments and Assessments
- School schedules and transportation
- Changes to programming
- Changes to health needs
- Service collaboration
- Itemized financial receipts for client financials
- Prepare paperwork, schedule, and facilitate 45-Day, semi-annual, and annual meetings
- Complete and distribute weekly summary reports to CADI case managers, and care teams ( Crisis Respite ONLY)
- Monitors a monthly programming budget
- Grocery
- Activities
- Personal Hygiene/Necessities
- Keep record of petty cash, deposits and withdrawals
*PMS are the most senior programming staff and are always representing Thrive Youth Services
LLC
